Released on = December 13, 2006, 10:21 am

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = Solution will enable joint customers to optimize customer
experience by combining best-in-class eService, knowledge management, and content
management capabilities

Press Release Body = Mountain View, Calif., December 13, 2006 - eGain Communications
Corporation (OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer
service and contact center software for in-house or on-demand deployment, today
announced that it has joined the EMC Documentum Application Developer Program. As a
member, eGain will receive specialized design consultation and guidance, along with
access to dedicated Documentum technical resources to ensure that the integration of
eGain's customer interaction hub (CIH) software suite with Documentum's solutions
meet the highest quality standard.

eGain Service is built on the eGain CIHT Platform, the industry\'s most
comprehensive, integrated, and flexible platform for multichannel customer service,
knowledge management, and service process automation. Based on a 100% J2EE
architecture, it includes out-of-the-box integration with leading business
applications, content management systems, and call center infrastructure solutions.
The fine-grained service-oriented architecture of the platform enables rapid
development of powerful custom applications. eGain's out-of-the-box integration
with leading content management systems enables companies to exploit existing
enterprise content assets to provide exceptional customer service experience.

"Our partner program is the most comprehensive of its kind and offers partners a
complete set of tools and support to ensure their solutions achieve our 'Designed
for EMC Documentum' accreditation," said Rob Tarkoff, Senior Vice President of
Strategy, Business Development and Alliances, EMC Software Group. "By joining our
program, eGain is demonstrating their commitment to excellence in enterprise content
management application design for its customer interaction suite."

"eGain and EMC Documentum are pioneers in knowledge management and content
management respectively," said Ashu Roy, CEO of eGain. "Our joint customers will be
able to take contact center and customer service performance to the next level by
leveraging end-to-end, best-in-class capabilities across knowledge capture, content
access, and adaptive content management."

The EMC Documentum Application Developer Program helps ISVs, VSPs and SIs target,
design, develop and go-to-market with successful offerings based on the EMC
Documentum platform. As a member, partners can submit their offering to be
considered for "Designed for EMC Documentum" accreditation, which ensures their
offering has met all requirements to be certified on the Documentum platform. To
learn more about EMC Documentum Developer Application Program, please visit
http://software.emc.com/products/app_portfolio/about_logo_program.htm.

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing midsize companies worldwide, eGain has been helping organizations achieve
and sustain customer service excellence for more than a decade. 24 of the 50 largest
global companies rely on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer interaction
hubs. These hubs enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process efficiencies, and enhanced
contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 800 enterprise customers worldwide. To find out more about
eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

About eGain Service 7.6
eGain Service 7.6 is the industry\'s most comprehensive customer interaction hub
software suite and the first solution to support short message service (SMS)
customer service interactions, as well as next-generation web self-service, chat,
co-browsing, email, fax, postal mail, notification management, call tracking and
resolution, knowledge management, and service fulfillment.

eGain Service 7.6 is built on eGain CIHT Platform, the industry\'s most
comprehensive, integrated and flexible customer interaction hub platform. Based on a
100% J2EE architecture, it includes out-of-the-box integration with leading business
applications, content management systems, and call center infrastructure solutions.
With its fine-grained service-oriented architecture (SOA), eGain CIH platform
enables rapid development of powerful applications.

For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

*Source: 2005 Patricia Seybold Group\'s bull\'s eye reports on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

Media contacts:

Maeve Naughton
eGain Communications Corporation
Phone: 650-230-7449
Email: pr@egain.com


Web Site = http://www.egain.com

Contact Details = Jamie Abayan
jabayan@egain.com
650-230-7532
650-230-7600
345 E. Middlefield Rd
Mountain View, CA 94043